Senior Events Manager
Job DescriptionJOB SUMMARYPrepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property eventsThis position primarily handles complex eventsEnsures a seamless turnover from sales to service back to salesRecognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding eventsSupports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absenceServes as the event planner's primary contact (following turnover) on property and is responsible for his/her experience.
CANDIDATE PROFILEEducation and ExperienceoHigh school diploma or GED; 2 years experience in the event management or related professional area.
ORo2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIESExecuting Event OperationsoSolve problems and/or suggest alternatives to previous arrangements if necessary.
oLeads pre-event and post-event meetings for assigned groups.
oIdentifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
oManages customer budgets to maximize revenue and meet customer needs.
oOversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
oConducts pre- and post-event meetings as required to review/communicate group needs and feedback.
oManages group room blocks and meeting space for assigned groups.
oAdheres to all standards, policies, and procedures.
oCelebrates successes and publicly recognizes the contributions of team members.
Executing the Sales and Marketing StrategyoUp-sells products and services throughout the event process.
oParticipates in customer site inspections and assists with the sales process when necessary.
oActs as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
Managing ProfitabilityoManages revenue and profitability associated with events.
oForecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
oReviews billing and payments with clients.
Providing Exceptional Customer ServiceoInteracts with guests to obtain feedback on product quality and service levels.
oHandles guest problems and complaints.
oMakes presence known to customer at all times during entire event process.
oFollows up with customer post-event.
oGreets customer during the event phase and hands-off to the Event Operations team for the execution of details.
oStrives to improve service performance.
oSets a positive example for guest relations.
oReviews comment cards and guest satisfaction results with associates.
oCoordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
The salary range for this position is $83,000.
00 to $101,000.
00 annuallyMarriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plansBenefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this postingMarriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employerWe believe in hiring a diverse workforce and sustaining an inclusive, people-first cultureWe are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable lawMarriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About the TeamMarriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globeAs a host with Marriott Hotels, you will help keep the promise of Wonderful HospitalityAlways.
by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacyWith the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott HotelsIn joining Marriott Hotels, you join a portfolio of brands with Marriott InternationalBe where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the worldJW believes our associates come firstBecause if you're happy, our guests will be happyJW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.
Willard MarriottOur hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workersJW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-beingTreating guests exceptionally starts with the way we take care of our associatesThat's The JW Treatment(TM)In joining JW Marriott, you join a portfolio of brands with Marriott InternationalBe where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Skills Billing Business Administration Customer Demand Planning Customer Service Financial Management Forecasting Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3w5ln6v7vn03vgypr1', 'ExternalApply-j3w5ln6v7vn03vgypr1'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
CANDIDATE PROFILEEducation and ExperienceoHigh school diploma or GED; 2 years experience in the event management or related professional area.
ORo2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIESExecuting Event OperationsoSolve problems and/or suggest alternatives to previous arrangements if necessary.
oLeads pre-event and post-event meetings for assigned groups.
oIdentifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
oManages customer budgets to maximize revenue and meet customer needs.
oOversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
oConducts pre- and post-event meetings as required to review/communicate group needs and feedback.
oManages group room blocks and meeting space for assigned groups.
oAdheres to all standards, policies, and procedures.
oCelebrates successes and publicly recognizes the contributions of team members.
Executing the Sales and Marketing StrategyoUp-sells products and services throughout the event process.
oParticipates in customer site inspections and assists with the sales process when necessary.
oActs as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
Managing ProfitabilityoManages revenue and profitability associated with events.
oForecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
oReviews billing and payments with clients.
Providing Exceptional Customer ServiceoInteracts with guests to obtain feedback on product quality and service levels.
oHandles guest problems and complaints.
oMakes presence known to customer at all times during entire event process.
oFollows up with customer post-event.
oGreets customer during the event phase and hands-off to the Event Operations team for the execution of details.
oStrives to improve service performance.
oSets a positive example for guest relations.
oReviews comment cards and guest satisfaction results with associates.
oCoordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
The salary range for this position is $83,000.
00 to $101,000.
00 annuallyMarriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plansBenefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this postingMarriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employerWe believe in hiring a diverse workforce and sustaining an inclusive, people-first cultureWe are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable lawMarriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About the TeamMarriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globeAs a host with Marriott Hotels, you will help keep the promise of Wonderful HospitalityAlways.
by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacyWith the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott HotelsIn joining Marriott Hotels, you join a portfolio of brands with Marriott InternationalBe where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the worldJW believes our associates come firstBecause if you're happy, our guests will be happyJW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.
Willard MarriottOur hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workersJW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-beingTreating guests exceptionally starts with the way we take care of our associatesThat's The JW Treatment(TM)In joining JW Marriott, you join a portfolio of brands with Marriott InternationalBe where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Skills Billing Business Administration Customer Demand Planning Customer Service Financial Management Forecasting Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3w5ln6v7vn03vgypr1', 'ExternalApply-j3w5ln6v7vn03vgypr1'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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