Cubex LLC
Position Title:
Corporate Success Manager (CSM)Department:
Corporate Accounts Reports to:
Team Manager, Corporate Success Persons reporting to this position:
NoneOverall responsibility:
The Corporate Success Manager is responsible for ensuring ZIMBIS's strategic enterprise customers achieve their objectives using ZIMBIS solutions and ultimately renew and expand their business.
The scope of responsibility includes ownership of the long-term success and expansion of strategic Corporate Accounts.
Quantification of customer satisfaction, operational efficiencies, and ultimate return on investment (ROI) for our customers is imperative to effectively demonstrate the value of ZIMBIS's products and services.
This role will be measured on the individual's ability to optimize enterprise account customer satisfaction and maximize recurring revenue from our most important customers.
The ideal candidate must thrive in a fast-paced environment, enjoy working on multiple projects, be extremely detailed oriented, versed, and comfortable working with customer C-suite executives, hospital operations, clinical staff, IT resources, ZIMBIS system administrators, and other individuals integral to the success of our programs.
Your participation with the ZIMBIS Corporate Accounts team will have a direct impact on the company's growth objectives within the most rapidly expanding segment of the Dental Market.
An additional key component of the role is the ability to serve as the customer advocate via cross-functional initiatives with ZIMBIS Executive Leadership, Sales, Implementation Operations, Corporate Technical Account Management (CTAM), Customer Support, and Product Development, to ensure account growth.
Essential Duties &
Responsibilities:
Focus Tasks:
Corporate Account ProgramsEnd to End Project Management Proof of Concept, tracking and measuring criteria for success Multi-site Roll OutClient Meetings working in conjunction Sales leadership and CTAM Corporate groups /regions - coordination and planning events and onsite QBRsUpdate/Tracking DeliverablesPrioritize Daily/Weekly /Quarterly Tasks to accomplish on or before due dates assignedCoordination w/ CTAM:
Measure Client Satisfaction, Retention, Expansion PotentialBusiness Intelligence and Customer Metrics Trusted advisor driving business value for ZIMBIS Coporate Account customers Build and present corporate group Quarterly Business Reviews (QBR)New Opportunity Assessments utilizing client financial dataCoordination of (w/CTAM):
System Utilization / Inventory Optimization Program Management / System Administrator Effectiveness Operational Data Collection / Analysis Interface Status and Utilization The measure of Client Success - MetricsFinancial Reporting (Inventory Performance, Hospital Labor, Charge Capture, Other metrics)Operations - PlanningProject Scoping/Planning SessionsCorporate, Regional, and Hospital ZIMBIS Internal TeamSupportive Role in Pre-Implementation, Implementation, Post Implementation Account Management, and Support Tailored Implementation & Training content Alignment with Customer Controlled Drug policies and procedures Operations - Client Experience ManagementCoordination w/ CTAM:
Surveys - Coordinate with Inside Sales & CTAM Site Visits / Virtual Optimizations Process and Workflow auditsClient Escalation ResolutionOperations - Account ManagementParticipation in the development and update of account management activities and file storage in salesforce.
com, Microsoft shared drives, or other platforms as directed by Corporate Account leadershipSkills and AttributesClient-Facing Experience & Skill SetCustomer-centric focus Experience with large customers' projects and programsSales experience Problem/resolution management experience Provide superior customer service and remain solutions driven with all customers and/or customer concernsTransfer customer issues to the appropriate department to ensure quality customer serviceSoftware / System Skills Effectively uses multiple software systems to service accounts.
This includes but is not limited to, Salesforce.
com, Slack, Map Anything, and Microsoft Office productsStrong Microsoft PowerPoint and Excel skills are a MUST Demonstrated proficiency in all ZIMBIS products and solutions (preferred, not required) Other skills:
Team oriented player Self-starter / highly motivated individualStrong Project management expertise Relationship management Strong interpersonal and communication skills (written and verbal) Ability to provide cross-functional and external leadership across ZIMBIS departmentsAccountability and personal organization Strategic PlanningStrong analytical skills/business judgmentLocation:
Newport Beach, CA20%-30% Travel to Clients or Industry Events as Needed Education/Licenses/Certifications Required:
Bachelor's Degree (BA/BS) or Equivalent Experience A minimum of 5 Years of Dental or Medical market experience preferred Life at CUBEXCUBEX fosters an inclusive environment of diverse, committed, and highly accomplished people.
Our team collaborates and employs creativity to find new and better ways of solving complex problems, identifying opportunities, and driving results.
Click Here to Watch The CUBEX Culture VideoCompensation$80k - $90K OTE DOEBenefitsOpen PTO; including 9 observed holidays.
Medical, dental, and vision insurance are progressively paid by the company.
Free after year 3.
Health Savings AccountFlexible Spending Accounts; Health Care and Dependent Care.
401K with generous company contribution - Safe Harbor Contribution Company paid long-term disability and life insuranceEmployee Assistance ProgramUnited Pet Care pet coverageGym membership stipendJob Type:
Exempt, Full-timePowered by JazzHRAbout the Company:
Cubex LLC.
Estimated Salary: $20 to $28 per hour based on qualifications.
Corporate Success Manager (CSM)Department:
Corporate Accounts Reports to:
Team Manager, Corporate Success Persons reporting to this position:
NoneOverall responsibility:
The Corporate Success Manager is responsible for ensuring ZIMBIS's strategic enterprise customers achieve their objectives using ZIMBIS solutions and ultimately renew and expand their business.
The scope of responsibility includes ownership of the long-term success and expansion of strategic Corporate Accounts.
Quantification of customer satisfaction, operational efficiencies, and ultimate return on investment (ROI) for our customers is imperative to effectively demonstrate the value of ZIMBIS's products and services.
This role will be measured on the individual's ability to optimize enterprise account customer satisfaction and maximize recurring revenue from our most important customers.
The ideal candidate must thrive in a fast-paced environment, enjoy working on multiple projects, be extremely detailed oriented, versed, and comfortable working with customer C-suite executives, hospital operations, clinical staff, IT resources, ZIMBIS system administrators, and other individuals integral to the success of our programs.
Your participation with the ZIMBIS Corporate Accounts team will have a direct impact on the company's growth objectives within the most rapidly expanding segment of the Dental Market.
An additional key component of the role is the ability to serve as the customer advocate via cross-functional initiatives with ZIMBIS Executive Leadership, Sales, Implementation Operations, Corporate Technical Account Management (CTAM), Customer Support, and Product Development, to ensure account growth.
Essential Duties &
Responsibilities:
Focus Tasks:
Corporate Account ProgramsEnd to End Project Management Proof of Concept, tracking and measuring criteria for success Multi-site Roll OutClient Meetings working in conjunction Sales leadership and CTAM Corporate groups /regions - coordination and planning events and onsite QBRsUpdate/Tracking DeliverablesPrioritize Daily/Weekly /Quarterly Tasks to accomplish on or before due dates assignedCoordination w/ CTAM:
Measure Client Satisfaction, Retention, Expansion PotentialBusiness Intelligence and Customer Metrics Trusted advisor driving business value for ZIMBIS Coporate Account customers Build and present corporate group Quarterly Business Reviews (QBR)New Opportunity Assessments utilizing client financial dataCoordination of (w/CTAM):
System Utilization / Inventory Optimization Program Management / System Administrator Effectiveness Operational Data Collection / Analysis Interface Status and Utilization The measure of Client Success - MetricsFinancial Reporting (Inventory Performance, Hospital Labor, Charge Capture, Other metrics)Operations - PlanningProject Scoping/Planning SessionsCorporate, Regional, and Hospital ZIMBIS Internal TeamSupportive Role in Pre-Implementation, Implementation, Post Implementation Account Management, and Support Tailored Implementation & Training content Alignment with Customer Controlled Drug policies and procedures Operations - Client Experience ManagementCoordination w/ CTAM:
Surveys - Coordinate with Inside Sales & CTAM Site Visits / Virtual Optimizations Process and Workflow auditsClient Escalation ResolutionOperations - Account ManagementParticipation in the development and update of account management activities and file storage in salesforce.
com, Microsoft shared drives, or other platforms as directed by Corporate Account leadershipSkills and AttributesClient-Facing Experience & Skill SetCustomer-centric focus Experience with large customers' projects and programsSales experience Problem/resolution management experience Provide superior customer service and remain solutions driven with all customers and/or customer concernsTransfer customer issues to the appropriate department to ensure quality customer serviceSoftware / System Skills Effectively uses multiple software systems to service accounts.
This includes but is not limited to, Salesforce.
com, Slack, Map Anything, and Microsoft Office productsStrong Microsoft PowerPoint and Excel skills are a MUST Demonstrated proficiency in all ZIMBIS products and solutions (preferred, not required) Other skills:
Team oriented player Self-starter / highly motivated individualStrong Project management expertise Relationship management Strong interpersonal and communication skills (written and verbal) Ability to provide cross-functional and external leadership across ZIMBIS departmentsAccountability and personal organization Strategic PlanningStrong analytical skills/business judgmentLocation:
Newport Beach, CA20%-30% Travel to Clients or Industry Events as Needed Education/Licenses/Certifications Required:
Bachelor's Degree (BA/BS) or Equivalent Experience A minimum of 5 Years of Dental or Medical market experience preferred Life at CUBEXCUBEX fosters an inclusive environment of diverse, committed, and highly accomplished people.
Our team collaborates and employs creativity to find new and better ways of solving complex problems, identifying opportunities, and driving results.
Click Here to Watch The CUBEX Culture VideoCompensation$80k - $90K OTE DOEBenefitsOpen PTO; including 9 observed holidays.
Medical, dental, and vision insurance are progressively paid by the company.
Free after year 3.
Health Savings AccountFlexible Spending Accounts; Health Care and Dependent Care.
401K with generous company contribution - Safe Harbor Contribution Company paid long-term disability and life insuranceEmployee Assistance ProgramUnited Pet Care pet coverageGym membership stipendJob Type:
Exempt, Full-timePowered by JazzHRAbout the Company:
Cubex LLC.
Estimated Salary: $20 to $28 per hour based on qualifications.
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