Payment Processor

LoanMe is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. The Payment Processor is responsible for handling all functions related to the posting, reversing, correction, and reporting of payments. Responsibilities also include preparing and recording bank deposits, preparing loan payoff docs, open/sort incoming mail and payments.
EXAMPLE OF TASKS
Process checks-requests and customer refunds.
Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationship, etc.
Prepare and verify bank deposits.
Reconciliation of Cashbox.
Receive research and respond to incoming questions; provide information, explain policies and procedures, and/ or facilitate a resolution.
Review, process and verify accounts and account balances.
Backup coordinator for Automatic Clearing House (ACH) process.
Perform other duties as assigned.
REQUIREMENTS
Interact with internal and external customers in a manner which shows sensitivity, tact and professionalism.
Make outbound and receive inbound calls.
Complete and maintain spreadsheets.
Accurately document all information pertaining to accounts.
Use basic business math to solve problems.
Communicate clearly, concisely and effectively both verbally and written.
Listen to and understand information and ideas as presented both verbally and written.
Ability to follow written and/or verbal instructions.
Ability to adapt to change and work in a fast-paced environment.
OTHER REQUIREMENTS
Minimum 2 years experience in Payment Processing.
Must be able to maintain a regular 8-hour shift Monday-Friday and one 10-hour shift, in addition to 2-3 weekend days per month, and a mandatory 12- hour shift on the last day of the month.
Shifts may vary and are subject to change based on business needs. No Exceptions.

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