Cashier Receptionist

Receptionist / Cashier - RUSNAK Jaguar/Land Rover Anaheim Hills
RUSNAK is the preeminent dealership group in Southern California, with excellence in customer service for more than 50 legendary years, with 800 employees, and 14 locations offering 11 luxury auto brands. To maintain with our growth, we are seeking a Receptionist / Cashier to join our team at RUSNAK Jaguar/Land Rover Anaheim Hills!
This position is to contribute to the success of Rusnak Automotive Group (the Company) by receiving payments for service and parts transactions; plays a key role in creating and maintaining Client satisfaction by promptly, professionally, and politely communicating with internal and external Clients, in-person and via telephone.
Key Responsibilities
Effectively and Efficiently Greets Clients and Manages Payment Processing
oPromptly, professionally, and politely communicates with internal and external Clients, in-person and via telephone, to promote excellent Client relations and ensure the highest levels of Client satisfaction; answers incoming telephone calls on computerized switchboard, determines purpose of calls; seeks clarification, if request or objective is unclear; forwards calls to appropriate personnel or department while also providing an "introduction" to secondary call handler so that Client does not have re-introduce themselves or the issue; retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available; continually develops enhanced telephone call handling and language management skills; promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction.
oPromptly, professionally, and politely greets all Clients at the Cashier window; answers questions, contacts the appropriate Manager, if the Client requests additional assistance.
o Maintains consistent knowledge of Company structure, telephone system, the dealership and department operations; keeps current with staff changes; answers questions about the Company and provides callers with address, directions, and other pertinent information.
oCarefully monitors visitor access; issues passes when required.
oEffectively and efficiently maintains and updates appointment calendars; places reminder calls prior to scheduled appointments.
oReceives, sorts, and routes mail; maintains and routes publications.
oMaintains fax machines, assists users; creates/prints fax cover sheets; sends, retrieves, routes faxes; assists with creating memos, correspondence, reports, other documents; assists with clerical duties, such as, but not limited to, driver license, data entry, scanning, filing, photocopying, collating, maintaining office supply inventory.
oWorks closely with management to compile and maintain verified accounts payable records; reconciles statements and issues payments to vendors.
oPromptly, effectively, and efficiently processes payments for service and parts transactions ensuring that the proper dollar amounts are received prior to releasing the parts or vehicle to the Client.
oHandles each transaction quickly, efficiently, and accurately while demonstrating to the Client that their patronage and complete satisfaction are the most important element of our business.
oReceives cash, credit card, and checks from Clients ensuring that all Company requirements are being met and transaction documents are accurate; makes change and issues receipts to Clients; verifies that all proper signatures are obtained prior to closing out the transaction on all vehicle and/or parts sales; secures all monies and paperwork and ensures that all daily work is properly reconciled.
oIssues cash refunds or credit memorandums for all returned goods and services up to $50.00; items above that limit are referred to the Service Manager prior to processing.
oReconciles gas purchase statements.
oConsistently follows all established policies & procedures relevant to the assigned responsibilities.
Effectively and Efficiently Manages Invoice and Repair Order (RO) Processing
oMaintains accurate records of all open and closed Repair Orders (RO's); contacts Client as quickly as possible to advise of repair being completed; files RO's, parts invoices, and rental forms during the same week in which service was completed; tries to locate, and maintains record of, missing documents.
oBalances cash drawers each day; forwards to the business office, along with the supporting paperwork.
oPromptly and efficiently processes RO's, internals, parts invoices, warranty claims, and other service paperwork; once completed, properly files the documents in accordance with Company guidelines, generally during the same week in which paperwork was generated.
oTakes appropriate caution in maintaining Clients' personal information ensuring that the proper legal requirements are being followed at all times.
oFollows through with directives from Service Advisors and Managers; keeps commitments.
oFile repair orders and car deal jackets in accordance with company procedures.
oMaintain records rooms in a safe, clean and organized fashion.
oMaintain security of the records rooms in accordance with company policy.

REQUIREMENTS:

o Experience Ideal: A minimum of 1 year in position of Customer Service or similar positions in Automotive, Retail, Sales, Hospitality, industries.
o Excellent interpersonal and customer service skills.
o License Required; Current California Driver License with satisfactory Department of Motor Vehicle driving record


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