Scheduler / Appointment Setter (Customer Service)


Job Description
Are you an experienced scheduler or just looking for a new opportunity to hone your customer service skills? Join us at Penhall Company! Founded in 1957, Penhall Company is a market leader in concrete cutting, sawing, drilling, breaking, scanning and related concrete construction services. Serving customers nationwide with the newest fleet and equipment available, Penhall continually invests in emerging specialty technologies and capabilities. Spanning 41 locations in 21 states and Canada, Penhall employs 1,300 professionals, who are dedicated to upholding a safe workplace, providing superior service to our customers, and meticulously maintaining the equipment.
Currently, we are seeking a Scheduler / Appointment Setter to join our dynamic company! As a Scheduler, you will assist the Sales and Marketing Divisions by setting appointments with customers. Customer service and relationships will be a main focus for this position.

Job Responsibilities
Being an Appointment Setter with Penhall Company means more than just setting appointments. You will be building trust, valuing others, driving execution, fostering innovation, focusing on the customer, collaborating with others, solving problems creatively, and demonstrating high integrity. If these are things you value, you could make a great fit for our team.
Other Scheduler responsibilities include:
Working closely with team members to effectively set appointments customers, averaging at least 40-50 calls per day (75% of your work day)
Utilizing a customer-focused process to effectively set appointments and having a consistent confirmation process in place to ensure a high show rate
Utilizing Penhall Company's CRM internally to track and report on all activities
Consistently and effectively communicating with team members and Sales team, as well as following up with customers
Gaining an in-depth knowledge of Penhall Company products and services; potentially attending monthly Lunch and Learn sessions with the department
Building relationships with customers
Completing an internal test/certification of product knowledge
Full Time/40 hour work week

JOB REQUIREMENTS
You must have a strong phone presence and communicate clearly and with confidence in order to excel as our Scheduler. Additionally, being a disciplined self-motivator with experience in planning and managing a daily business schedule is necessary. Strong customer service skills will also serve you well in this role.
Requirements for Appointment Setter:
High school diploma or GED
PC, Windows, and MS Office proficiency
Ability to be a team player
Knowledge of the general concept of Customer Relationship Management
Appointment setting experience, strongly preferred
Experience with call centers, preferred
Self-Motivated
Multitasker

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