Internal Tech Support Coordinator

o The Internal Tech Support Coordinator position will be responsible for the day-to-day management of the people, systems and processes used to provide technical infrastructure support within the company.

Experience Requirements:
o At least 3 years' experience in a role providing Internal Tech Support/Help Desk for an organization
o Experience with Oracle Service Cloud is a plus
Technical:
o I.T. Troubleshooting skills, can demonstrate strong organizational project management and time management skills
o Strong computer skills
o Windows 2012 Server - Administrator experience/training
o Office365 - Administrator experience/training
o Windows 7 & 8 - configuration & troubleshooting experience/training
o Experience administering & report writing within Oracle Service Cloud is a plus
o Experience administering & report writing within Sage/MAS/ERP and for Crystal Reports is a plus
o HTML & PHP programming skills is a plus
o Strong knowledge of modern digital PBX ShoreTel systems administration and Microsoft Office Products (Word, Outlook & Excel) is mandatory
o Webmaster - Adding/removing product, troubleshooting, basic web programming.
o Cloud Infrastructure experience a plus (AWS and Google Cloud Preferred)
Project Coordination
o Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
o Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
o Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
o Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.



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