Customer Service Representative

Company Name:
Rentokil
Be the first contact to help resolve customers pest concerns. Our Customer Service Representatives are courteous, knowledgeable and empathetic to the callers anxieties over pests in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.
We prefer to hire representatives with at least 3-5 years of telephone customer service experience and provide a full training program with a clear and achievable Career Advancement path.
We expect our Customer Service Representatives to:
Maintain good customer relations both on the phone and in person
Gather information from customers to help identify and solve problems
Confirm, schedule and re-schedule services for the customer
Set sales appointments for new customers
Answer billing questions
Complete general clerical duties as assigned
Work as a team with Service and Sales
Sell the value of our services and suggest upgrades to service
Smile while talking on the phone
Successful Customer Service Representatives will:
Have excellent listening and communication skills
Have a pleasant phone voice and ability to clearly speak and be understood on the phone
Demonstrate mulit-task skills to enter accurate data and type while speaking with customers
Remain calm and able to work under pressure when busy and help other team members
Self manage daily tasks and workload
Show a high level of personal organizational skills
Balance customer demands with Service and Sales team requests
We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
Link to Federal employment poster:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Customer Service Representative in Reno, NV
Floriston, CA Teleperformance
Customer Service Representatives
Folsom, CA Randstad
Advertising Customer Service Representative
San Diego, CA JOB ELEPHANT
Customer Service Representative
South San Francisco, CA Crescendo Bioscience
Customer Service Representative
El Dorado Hills, CA Kelly Services
Customer Service Representative/Dispatch
Cupertino, CA Kelly Services