Dialer Agent (Anaheim, CA) - Gateway One Lending & Finance

Gateway One Lending & Finance is a leader in the indirect auto finance market, and a subsidiary of Minnesota-based TCF Bank. As a part of the TCF family, Gateway One benefits from the resources and infrastructure of one of the Midwest's largest financial institutions, while maintaining the agility needed to best serve our customers and partners. Gateway One provides flexible lending options to auto dealers and their customers in more than 40 states. Powered by our corporate headquarters in Southern California; Gateway One's sales teams report to offices in Northern California, Illinois, New Jersey, and Georgia, and work remotely around the Country. Gateway services loan customers out of offices in Anaheim, CA and Tampa, FL. We couple great people with best-in-class technology to generate exceptional results. Our culture is centered on honesty, communication, strong relationships, loyalty, and integrity. Our passion and determination brought us to the forefront of the auto finance industry, and continues to open doors to our future.
RESPONSIBILITIES:
Perform all activities related to collecting amounts due on auto loans
Handle approximately 100 calls daily (outbound and inbound) to borrowers
Provide all Gateway One Lending & Finance customers with an exceptional customer service experience, consistent with the Company's values of honesty and integrity
Move from customer service calls to collections calls seamlessly, while maintaining a positive and appropriate attitude with all customers
Comply with Gateway One Lending & Finance's policies, procedures and practices as well as all state and federal regulations
Resolve delinquent status by securing acceptable repayment arrangements
Offer suggestions on how to meet financial obligation and determine a plan of resolution
Accurately and professionally document systems with details of current contacts and subsequent results
Meet and/or exceed monthly collection goals
QUALIFICATIONS/REQUIREMENTS:
Customer Service experience required
Call Center experience required
2 years' collections experience preferred
Auto Finance experience preferred
Familiarity with banking and lending terminology
Ability to adapt to the needs, attitudes, and tones of borrowers calling for a variety of reasons in rapid succession
Ability to discuss and explain complicated issues regarding customer accounts, such as contract terms and payment arrangements, with customers and management
Ability to multitask in a high-energy and fast-paced work environment
Ability to maintain a positive attitude and calm demeanor when working with difficult customers
Flexibility to work over 40 hours, including nights and weekends when needed
Effective communication, negotiation, problem solving, and persuasion skills
Proficient computer skills
Motivated and detail oriented
Bilingual skills preferred (not required)
About TCF:
TCF is affiliated with TCF Financial Corporation, a financial holding corporation based in Minnesota. We have banking offices in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota.
Our goal is to be the most convenient bank in the markets we serve. We are looking for employees who value honesty, integrity, ethical behavior, and putting The Customer First. If you have those traits, we invite you to apply at TCF.
Benefits:
TCF encourages open employee communications and promotes from within whenever possible.
We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
Proud to be an equal opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.