Part-Time Sr. Customer Assistance Representative-SNA Airport

Equal Opportunity Employer
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as Part- time.
Pay for this position is $11.25/hour
+ Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
+ Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
+ Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
+ Meet and greet customers in a friendly and timely manner
+ Provide directions and general assistance
+ Assist to assess condition of rental upon return
+ Process returns, check-ins and exit kiosk transactions
+ Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
+ Understand and communicate rental terms and conditions, vehicle features and other services
+ May sell optional protection products, upgrades, fuel options and other additional equipment
+ Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
+ Clean vehicle interior and exterior by hand or by operating washing equipment when needed
+ Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
+ Perform miscellaneous and backup duties job-related duties as assigned
+ Must be at least 18 years old
+ High school diploma or GED equivalent required
+ Must have at least 1 year prior sales and/or customer service retail experience
+ Must have a valid drivers license with no more than 2 moving violation and/or at-fault accidents on driving record in the past 3 years. One of those violations must be falling off in the next six months.
+ No drug or alcohol related conviction on driving record in the past 3 years
+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
+ Apart from religious observation, must be able to work a flexible schedule including nights, weekends and holidays.
Requisition Number: 2016-176674
Street 2: Orange County - Santa Ana f3416d1851f748c4bd2c48c79bb9411a

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Part Time Sr. Customer Assistance Representati...
Sacramento, CA Enterprise Holdings
Sr. Customer Assistance Representative- Burban...
Burbank, CA Enterprise Holdings
Part Time Branch Customer Service Representative
Glendale, CA HSBC
Sr. Customer Service Representative
Irvine, CA Volt Information Sciences
Part-time Temporary Office Assistant at Loyola...
San Francisco, CA University Of San Francisco