Ne2rk Technician

L-3 Power Paragon is a worldwide leader in the engineering, development, manufacturing and integration of power conversion and distribution systems for defense, governmental and advanced industrial applications. Our company's power conversion, power conditioning and power protection solutions can be found in a wide range of demanding military and commercial environments around the world, including surface ships, planes, tanks, submarines, helicopters and Internet-related or corporate high-volume data processing centers. Many of our military forces depend on the quality and reliability of our power systems to defend and protect our country.
In the role of Network Technician, you will be the central point of contact for all IT related incidents and service requests. You will provide support and services to end-users for hardware and software issues. You will be responsible for resolving service requests as well as meeting end user satisfaction and continuous service delivery demands.
Additional responsibilities include developing and maintaining network infrastructure, and executing timely repairs of network equipment, computer workstations, and related peripherals.
The IT staff works in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person (for walk-in end users), and self-service. In this role, you must keep updated on technology trends and developments in the IT industry, and be able to work as part of a team. On occasion, work outside regular business hours is required.
Your day to day activities include the following. Other duties may be assigned.
Diagnose and resolve hardware and software incidents, including operating systems (Windows, Linux, etc.) and across a range of enterprise software applications.
Provide direct technical support including assistance for administering the application server, maintaining all hardware/software, and troubleshooting problems in a timely manner.
Setup and install hardware and IT equipment, including computer workstations and related peripherals.
Install software applications and software updates, and ensure compatibility for computer workstations and networks.
Maintain a high support closure rate while maintaining quality and end-user focus.
Accurately record, update, and document requests using the IT service desk system.
Maintain end-user and customer confidence by keeping commitments and giving accurate and concise assistance.
Respond to technical situations in a timely and professional manner.
Identify call escalations and react with a sense of urgency.
Publish and maintain relevant support documentation for PPI systems and enable end-users to be more self-sufficient.
Run diagnostic tests to detect and isolate machine malfunctions and take corrective action.
Initiate technical action plans for problem resolution.
Perform other duties as assigned by management.
Your education/experience includes:
Prefer Bachelor's degree (B.A) in Computer Information Systems or related field; technical school and four to five years related experience and/or training, preferably in military/Department of Defense (DoD) industry; or equivalent combination of education and experience. ITIL Foundation Certification is a plus.
General knowledge of current computer hardware, network infrastructure, and enterprise software, which must include at least 3 years current experience in computer component installation, operation and configuration such as motherboard, memory, hard disk, multimedia and other external component installation and upgrades.
Network skills must include a thorough knowledge of the TCP/IP protocol, the ability to configure and troubleshoot Cisco Routers, knowledge of hardware based firewalls, and the ability to configure LPR Unix based printing.
Thorough knowledge of operating systems, Windows 7 / 8 / 10 and troubleshooting.
At least 2 years experience with Windows 2008 and 2012 Servers, Exchange 2010, Active Directory, and the integration of workstations to network and networked apps. Ability to take ownership of issues using problem solving skills to troubleshoot and implement temporary or permanent fixes with the goal of restoring service to the end user or network as soon as possible.
Demonstrate a service-oriented attitude when executing job duties.
Ability to work with Oracle (Version 9 and above), SQL Server (2005 and above), database administration and Visual Basic is a plus. Oracle DBA experience a plus.
Knowledge of SharePoint / SharePoint application development is a plus.
Knowledge of Deltek Costpoint is a plus.
Knowledge of Iron Speed development is a plus.
Knowledge of engineering development software (Autodesk 2D/3D CAD, Matlab, Orcad, Microsoft Visual Studio, etc.) is highly desired.
Experience in military/Department of Defense (DoD) industry is a plus.
Must be able to lift approximately 50 lbs.
Current secret security clearance is preferred. Must have the ability to obtain and maintain a secret security clearance.
If this is you and can prove it, you could be a great fit for our team.
We offer a commitment to work/life balance along with a competitive compensation package that includes:
9/80 Work Week with Every Other Friday Off
December Holiday Shutdown
Onsite Company Restaurant Serves Breakfast and Lunch
Medical, Dental, Vision, Education Tuition Reimbursement
Employee Stock Purchase Plan, 401K
For additional information please visit www.powerparagon.com
Power Paragon is an equal opportunity employer. We encourage minorities, women, veterans and disabled individuals to apply.

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