US-Field Technical Spt Rep V

This customer facing, non-exempt HP printer repair field position provides a wide range of hardware support and related services to HP's Print Products customers. Full repair experience on HP Products include DesignJet, OfficeJet, LaserJet, Wide Format and Fast Copy products as well as new products presently in development. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.
This is a team based group of self-starting, technical/mechanical delivery professionals. Each member of the team performs installation, repair and relocates various types of HP printers and related technology on customer sites, within a defined geography. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HP's business in a profitable manner and within budget. It is imperative that the AC understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate print issues.
Demonstrated core competencies of success in this position are:
Strong mechanical aptitude, working with tools and various alignment apparatus.
Fully trained and experienced on HP Design Jet,HP OfficeJet, LaserJet, Wide Format and Fast Copy products required.
Alignment with customer's business needs while maintaining HP's contractual commitments.
Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
Able to balance and prioritize multiple activities and issues.
Successful cause and effect understanding of financial perspectives on the business.
Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
Attention to detail and commitment to administrative responsibilities.
Exercise solid business based decision making skills, taking appropriate risk to insure that both HP's and the customer's business need are met.
Independent thinking while adhering to standard technological/mechanical and business procedures.
Industry / company knowledge that provides solid technology solutions and options to the customer.
Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.
Valid, current maintained driver's license.
Driving and maintenance of personal vehicle large enough to carry spare parts for printers, as a tool to complete onsite visits,
Travel (airline and vehicle) is a requirement of the job.
Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
Daily driving in assigned geography may be up to 6 hours per day 40,000 or more miles per year.
Availability to work both scheduled and unscheduled overtime.
Participate in assigned work during non-traditional workdays, holidays and shift work.
Onsite customer facing experience.
Professional attire and attitude
Technical/mechanical hardware repair experience
Demonstrated technical/mechanical aptitude for learning new technology.
High School diploma or equivalent, plus additional hardware technology training. College preferred.
Dress code: Black slacks with a blue collared shirt.
Personal cell phone
Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

US-Field Technical Spt Rep V
Bakersfield, CA Lionbridge Technologies, Inc.
US-Field Technical Spt Rep V
Los Angeles, CA Lionbridge Technologies, Inc.
Field Technical Specialist
Fremont, CA Tesla Motors
Field Sales Spt Sys Engrg Mgr
Palmdale, CA Lockheed Martin Corporation
Technical Marketing Engineer V-Orchestration a...
San Jose, CA Cisco Systems, Inc.