Lead of Service - Anaheim Plaza #3512

Want more than just a job? Join Forever 21's Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!
Position: Lead of Service
Department: Remote ? Store Operations
Reports to: Co-Manager
Direct Reports: Yes
FLSA Status: Non-Exempt
Location: U.S. Stores Department Summary: Forever 21 is seeking an analytical, energetic, and passionate team leader to add to our dynamic Retail Operations team!
Job Purpose:
The Lead of Service will support the ongoing success of all operational functions within the store which includes all aspects of the customer service experience, cash handling, markdown compliance, product pricing, and signage. By overseeing each of these functions, the Lead of Service will drive sales and productivity by promoting our products and producing the highest quality shopping experience for our customers.
Deliverables:
Actively participate in-store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service, operational, and visual execution
Educate and provide feedback to Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment
Lead the overall store earnings by driving top line sales while managing controllable contribution
Drive results through creating short-term plans and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers
Ensure service, merchandising, and operational standards are met through company-defined practices and processes
Execute the store's markdowns, signage, marketing, and damage or defective processes
Understand and utilize reports to direct markdowns, signage, and marketing tasks
Work in partnership with the Co-Manager, and/or Store Manager, to ensure merchandise moves meet company visual presentation guidelines and pricing accuracy
Maximize gross margin by partnering with the merchandising team to ensure proper flexing and maintenance of clearance merchandise
Assist with the development and training of the store's pricing team, which includes providing feedback to store leadership, quarterly check-ins, individual development plans, and annual performance reviews for the team
Knowledge, Skills, and Qualifications:
Must be at least 18 years old with a high school diploma or equivalent. College degree and/or relevant retail work experience preferred.
Must have at least 1 year of retail experience. Prior supervisory or management experience preferred.
Must be skilled in coaching and training, sales generation, strategic, planning, and customer service
Must have superior communication, organizational and time management skills
Must be able to develop and train others, including delegating tasks and following-up
Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals
Must be available to work a flexible schedule to meet the needs of the business, which may include closing and weekend shifts
At Forever 21, style isn't dictated?It's inspired. Forever 21 is the leading fashion retailer of the latest trends and the season's hottest styles at can't-resist-prices. U.S. and international locations stay true to the fast-fashion destination's iconic store aesthetic giving fashion fans all over the globe the unforgettable shopping experience that is the one and only Forever 21.
Joining the Forever 21 family means joining an incredible team of talented, passionate and innovative people who work together to bring fashion to everyone, everywhere. We're always on the lookout for talented individuals eager to thrive in our fast-paced, dynamic environment filled with vast opportunities for career growth and development. This is a place where your ideas become actualized, creativity is encouraged and the possibilities are endless.
Be part of something epic. Be part of Forever 21. Apply today!
Job Code : 23596
Division : Field - Region : Southwest
Location : 3512 - F21 - Anaheim Plaza, Anaheim CA US 92801
Job Type : Full Time
Career Level : Experienced (Non-Manager)
Education : High School or equivalent
Category : Retail - Field Operations, Sales & Business Development
Offer Relocation : No
function ValidatePost() var errors = 0;var error_msg = "";if ( document.applyonline.job_referer.value == "" ) errors += 1;error_msg = error_msg + "Please select how you heard about this job.\n"; if ( errors > 0 ) alert( error_msg );return false; return true; function validateAwmRef() var errors = 0;var error_msg = "";if ( document.applyonline.job_referer.value == "" ) errors += 1;error_msg = error_msg + "Please select how you heard about this job.\n"; if ( errors > 0 ) alert( error_msg ); jQuery(".awm_modal").remove(); jQuery(".awm_modalBackdrop").remove();return false; return true;
To submit your resume for this job, select how you heard about the job and then click the "Submit Your Resume" button below.
How did you hear about this job? --Allretailjobs.comASU - Arizona State UniversityBU - Boston UniversityCareerBuilder.comChinese Daily NewsCraigslist.comF21 Employee Referral (referred by current F21 employee)Facebook.comFashionjobs.comFashionUnited.comFIDM - Fashion Institue of Design and MerchandisingFIT - Fashion Institute of TechnologyFLSU - Florida State UniversityForever21.com Career SiteGoogle.comHotJobs.comIndeed.comInRetail.comJob Fair / Career FairJobing.comJobsInLogistics.comKorea TimesLa Opinion NewspaperLinkedIn.comLPJobs.comLSU - Louisiana State UniversityLux FineLux TalentMayoroftheMall.comMonster.comMonster Resume DatabaseNDSU - North Dakota State UniversityNFLU - Northern Florida UniversityOther Source (not listed)OTIS - Otis College of Art & DesignParsonsPepperdine UniversityPrint AdvertisementRecruiter ContactedRepresented by AgencyRSS FeedSCAD - Savannah College of Art and DesignShopTheJobs.comSHRM WebsiteStylecareers.comTAMU - Texas A&M UniversityTwitterUCLA - Univ. of Southern CaliforniaUCSB - Univ. of California at Santa BarbaraUH -University of HoustonUniversity of MiamiUNLV - University of Las VegasUSC - Univ. of Southern CaliforniaWord of Mouth / NetworkingF21 Current Employee (you are a current F21 Employee)Glassdoor
or
function processAwm(e) var referrer = document.applyonline.job_referer.value; var url= "/cgi-bin/apply_with_monster.cgi?job_lcid=en-US&job_referer=" + referrer + "&url=" + e.req.requestUrl; jQuery.ajax(url, type: "post", data: csrf_token_tms: $('csrf_token_tms').getValue() , dataType: "json", success: function(res) if (typeof res "success" === "undefined") if (res "error" == "dup") var iframe = document.getElementById("awm_monsAwmIframe"); iframe.src = "/cgi-bin/a/awm_dup_iframe.cgi?fname="+res "fname" +"&jobtitle="+res "jobtitle" +"&comp=Forever 21&jobloc="+res "jobloc" ; else if (res "error" == "LWP") else if (res "error" == "url") else window.location = res "url" ; , error: function() // error handling needed );
Email this job to a friend!
Your Name:
Your friend's email address:
OR
(NOTE: You need to have an account created in order to refer someone. Clicking this button will ask you to log in. If you are a returning user, log in to refer the person. If you are a new user, please create a Resume Profile first.)
window.fbAsyncInit = function() FB.init( status: true, cookie: true, xfbml: true ); ;

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.