Customer Service Advocate/Office of the President

Customer Service Advocate/Office of the President
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Carrington Mortgage Holdings, LLC
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FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle.
Due to our continuous growth, Carrington Mortgage Holdings is seeking a Customer Service Advocate for our Anaheim, CA. location.
The Customer Service Advocate will be responsible for handling escalated customer complaints received from various channels including regulators, attorneys, political officials, and the Better Business Bureau. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations.
+ Interface with customers and customer representatives regarding complaints.
+ Track and research customer complaints.
+ Draft written responses to customer complaints.
+ Maintain accurate and complete records.
+ Prepare reports weekly, monthly and as needed.
+ Provide litigation and general administrative support.
+ Perform other duties as assigned.
+ Bachelor's Degree preferred.
+ Excellent verbal and written communication skills. ? Outstanding attention to detail and strong organization skills.
+ 3 - 5 years? residential mortgage servicing experience required. ? Proficiency with Microsoft Outlook, Word, Internet Explorer and Excel required. ? Proficiency with Synaptec LawBase desired.
EEO/AAP Employer 85c985e1992b4cb2999612b53d444c5b

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