Clinical Office Manager - Anaheim, CA

Clinical Office Manager - Anaheim, CA
Type: Full Time
Location: Anaheim, CA
Recruiter: Holly Kelly
Telephone: 818-345-2345 x 1093
If contacting by email, please write the title of the position and location for which you are applying in the subject line.
If contacting by phone, please leave a voicemail with your first and last name, title of the position, and location you are applying for.
Thank you!
The Center for Autism and Related Disorders, Inc. (CARD) is among the world?s largest and most experienced
organizations effectively treating children with autism and related disorders. With US and international reach, CARD
touches the lives of hundreds of children and their families. Through a network of trained therapists, supervisors
and researchers we develop and implement quality, comprehensive and personalized treatment programs which
lead to success, and in many cases recovery.
CARD was started in 1990 by renowned psychologist and early researcher of autism, Dr. Doreen Granpeesheh. She
designed a unique treatment curriculum based on the Applied Behavior Analysis (ABA) method and built an
organization of dedicated and trained staff. Currently CARD has over 90 centers across the U.S. and affiliate sites across the globe. CARD?s goal is to become the worldwide
leader of top-quality autism treatment.
CARD is hiring an experienced Operations Manager to oversee the day to day operations of their satellite office
including employee/client relations, billing, payroll and general reporting. The Operations Manager is responsible
for the hiring and management of their local administrative staff and will assist with clinical recruitment. The
Operations Manager is responsible for the overall financial health of their office. The Operations Manager is a
member of the operations team and reports to the Manager of Satellite Operations. The Operations Manager is
expected to work with the office?s Clinical Manager to help grow and market their office.
Implement and represent CARD policy enthusiastically
Oversee administrative staff and daily office operations of their satellite office
Track data and prepare management reports (reports include but are not limited to: potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
Prepare and maintain employee and client rosters and files
Responsible for the scheduling of all local clients and staff
Ensure accurate and on-time submittals of client and employee timesheets of their local office
Act as liaison between CARD satellite office and Corporate Headquarters
Assist with Payroll, Billing and Human Resources functions
Manage office supplies budget and purchase orders of their local office
Implement procedures to improve office performance (i.e. minimize session cancellations, minimize staff turnover)
Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations
Attend/lead required trainings and meetings
Hold quarterly coaching sessions and annual performance reviews with direct reports (Administrative Staff)
Responsible for achieving performance goals including but not limited to 95% contract fulfillment and minimum billable requirements
Provide marketing support for the office, and meet minimum monthly growth requirements
Implement procedures which assist their local office in maximizing minimum billable requirements
Must keep abreast of changing organizational needs as it relates to business systems, legal practices, HIPAA compliance, and technology
Meet monthly with assigned Senior Operations Manager to receive supplemental trainings and to review monthly goals that are in line with the quarterly goals set by the Manager of Satellite Operation
A minimum of 2 years? experience in a management role
Bachelor?s Degree in business, accounting, finance, administration or management preferred
Ability to execute active listening and problem solving skills to provide exceptional customer service
Excellent inter-personal relationship skills and the ability to work with individuals of all levels
Excellent written and verbal communication skills including phone and e-mail etiquette
Ability to prioritize and multi-task
Ability to lift up to 25 lbs on a frequent basis
Ability to work for extended hours sitting at a computer
Ability to work in a loud environment around children
Excellent computer skills including Excel, Word, Outlook; strong knowledge of all MS Office programs
Key characteristics: organized, energetic, intelligent, dependable, good listener, professional
For qualifying employees, benefits includes medical, dental, life, 401(k) plan, flexible spending program, earned paid vacation, sick pay and holiday pay
Ability to participate in discretionary bonus plan based on meeting eligibility requirements
Exceptional training and mentorship program c3c6a403e1fb457bb0a278c4de0d452f

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