Call Center (Control Room) Agent - Anaheim, CA

The job of a (Call Center) Control Agent is a highly focused position to ensure a service-oriented and professional working environment by assisting the field marketing team in the scheduling of tours, ensuring all tours are booked in accordance with proper qualifications and procedures and managing projected tour flow targets for all Anaheim sales lines.
Essential Job Functions
The main responsibility of a Control Agent is to assist the field marketing team in the proper booking and scheduling of their sales tours. The Control Agent also serves as a gatekeeper, ensuring that only properly qualified tours are scheduled and sent to the appropriate sales line. A Control Agent is also responsible for maintaining predetermined tour flow targets as allotted by management. The Control Agent will work cooperatively with other team members, team lead, Marketing Support Services Manager and transportation department to improve service delivery, data tracking and reporting.
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