Call Center (Control Room) Agent - Anaheim, CA

Summary
The job of a (Call Center) Control Agent is a highly focused position to ensure a service-oriented and professional working environment by assisting the field marketing team in the scheduling of tours, ensuring all tours are booked in accordance with proper qualifications and procedures and managing projected tour flow targets for all Anaheim sales lines.
Essential Job Functions
The main responsibility of a Control Agent is to assist the field marketing team in the proper booking and scheduling of their sales tours. The Control Agent also serves as a gatekeeper, ensuring that only properly qualified tours are scheduled and sent to the appropriate sales line. A Control Agent is also responsible for maintaining predetermined tour flow targets as allotted by management. The Control Agent will work cooperatively with other team members, team lead, Marketing Support Services Manager and transportation department to improve service delivery, data tracking and reporting.
For immediate consideration, please email Rosemary.Khun@wyn.com and cc: jane.kotsiris@wyn.com
Qualifications

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Medical Call Center Operator - 6 openings (Mon...
Monrovia, CA City Of Hope
Sales Rep. Inbound Call Center (Van Nuys, CA)
Van Nuys, CA Time Warner Cable
Bilingual Sales Rep. Inbound Call Center (Van ...
Van Nuys, CA Time Warner Cable
4336-Quality Control Call Center
San Francisco, CA ReqRoute, Inc
Inbound Call Center Agents
Los Angeles, CA Stivers Staffing Services