Client Solutions Manager

Since 1927, Freeman has provided customers with comprehensive services for face-to-face marketing events including expositions, conventions, corporate events and exhibits. Headquartered in Dallas, with more than 70 offices in North America and the United Kingdom, Freeman produces more than 15,000 events annually. Freeman has the ability to assist customers in all aspects of the trade show process, from set-up to take-down and everything in between. An employee-owned company, Freeman places an emphasis on respect for people, providing unparalleled customer service. Freeman has received numerous awards for excellence in the trade show industry.
Freeman is seeking a Client Solutions Manager to manage the execution of the service plan. Ensures that handoff from the Business Development to the Client Solutions and Operations goes smoothly. Works closely with the branch and the logistics teams to ensure proper planning and execution. Intermediate role that continues to develop an understanding of the business and assigned accounts. Additional duties include:
Client Solutions
Account Volume - $3 million or more annually
Manages the transition of accounts from Business Development and supports accounts accordingly.
Confirms jobs and requests necessary information to prepare service plan requirements.
Sells products/services above and beyond existing contract. Re-signs existing business.
Quotes prices and credit terms as necessary.
Understands all aspects of branch operation and logistics so that account can be managed appropriately.
Produces and reviews orders with branch personal.
Inspects job site with local branch for proper planning when necessary.
Supervises jobs on site as required.
Follows-up on customer complaints and collections as necessary.
Entertains clients as necessary.
Business Development
Up-sells to enhance customer experience.
Cross sells all Freeman lines as appropriate.
Prepares reports of business transactions.
Keeps track of travel expenses and submits travel expense reports as required.
Develops and maintains strong working relationship with all branch operations.
Represents Freeman to internal personnel and external contacts in a loyal, ethical, and moral manner.
Entertains facilities personnel as necessary.
Attends industry events as assigned.
Performs other duties as may be assigned.
Minimum 3+ years of related sales experience.
Has proven the ability to successfully manage their own book of accounts in the profitable production of revenue opportunities totaling approximately $500 thousand or more.
Knowledge of sales systems such as TSS and
Working knowledge of all Microsoft Office Software applications.
Demonstrated customer service and organizational skills
Bachelor's Degree
Freeman is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status or any other protected status.
Equal Employment Opportunity Poster (English)
Equal Employment Opportunity Poster (Spanish)
The Uniformed Services Employment and Reemployment Rights Act
Family Medical Leave Act
Employee Polygraph Protection Act
In compliance with the Americans with Disabilities Act Amendment Act, if you have a disability and would like to request an accommodation in order to apply for a position with Freeman, please e-mail Emails should be limited to disability-related assistance only and should not be used for any other inquiries.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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