Licensing Specialist

Description Benefits Supplemental Questions
The City of Anaheim Planning Department seeks a detail-oriented, customer-service driven Licensing Specialist for its Business License Division. The Licensing Specialist performs highly complex clerical, accounting, and customer service duties. Examples of duties include processing business license applications (also known as business tax input forms), collection and processing of fees and taxes, and reconciliation of daily transactions.
Candidates must possess journey level clerical experience involving heavy public contact (customer service) and clerical functions. Strong candidates will have sound financial business accounting experience, accurate processing and reconciliation of high dollar transactions, and high volume customer interactions.
Ideal candidates will have prior experience in processing permits, licenses, fees, and taxes in a municipal government agency utilizing city/state ordinances, codes, laws, rules, and regulations affecting business licenses and regulatory permits.
Bilingual candidates are encouraged to apply!
Essential Functions:
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
Input and ensure all business license applications are accurate and complete; ensure all pertinent questions are asked of each applicant to avoid issuing incorrect or illegal business licenses.
Remain current on all City Ordinances, and other city, state and municipal codes, laws, rules and regulations affecting Business Licenses and Regulatory Permits.
Answer detailed questions regarding the City's Business License Program.
Collect and process all fees associated with Business License Tax, Regulatory Permit Fees, and TOT (Transient Occupancy Tax).
On a daily basis and within stringent time frames, balance all fees collected and reconcile to Collections for bank deposits.
On a daily basis process mail which may include applications, renewal payments and any other mail correspondence.
On a daily basis, verify entries made by Collections; notify the Collections Supervisor of any corrections required.
Once per month, verify TOT figures; send billings to establishments if monies due the city; maintain complete and accurate files to support the billing process.
On a monthly basis, prepare a report of unpaid TOT for the Audit Division and Code Enforcement; ensure notices are sent to businesses.
Process regulatory permit applications including routing to various City staff for review and answer questions regarding the regulatory permit process.
Enter statistical information into a personal computer; manipulate data and prepare reports for department use.
Answer a high volume of phone calls and emails, work at the front counter, respond to difficult and sensitive situations; deal diplomatically with irate customers.
Operate a wide variety of office equipment including a personal computer, FAX, 10-key, and copier/scanner; perform high volume payment transactions including check and credit cards.
Perform related duties and responsibilities as required.
Qualifications:
Minimum of 2 years experience in performing journey level clerical work including heavy public contact and clerical accounting functions.
Demonstrate knowledge of modern office procedures; English usage; business math; standard clerical accounting office equipment; clerical accounting record keeping methods; personal computers; financial transactions and reconciliation.
Able to accurately process a high volume of business and permits; accurately balance receipts; learn City Ordinances associated with Business License issuance; maintain accurate records; operate a computer accurately, using associated software; understand pertinent procedures and functions quickly using good judgment, interpret and apply procedures to a variety of circumstance with immediate supervision, deal professionally and diplomatically with a wide variety of individuals; take decisive action; establish and maintain effective relationships with those contacted in the course of work; keyboard at a net corrected speed of 50 words per minute from clear copy.
Possess a valid California Driver's License by date of appointment.
Supplemental Information:
IMPORTANT APPLICATION INFORMATION AND INSTRUCTION
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Friday, November 4, 2016 at 5:00PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.
The selection process will consist of a minimum of skills examination and oral interview.
The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the department and the City.
Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communication by any other method.

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