Account Lead

Position Summary
An integral part of JLL's Corporate Solutions business is the Account Lead role, which executes an account plan to ensure exceptional delivery to our clients.
Major responsibilities
The Account Lead is accountable for managing the day to day relationship with our client. The Account Lead anticipates client needs and delivers to outperform on the key performance indicators within the contract. The Account Lead creates and manages a high performing team which not only delivers operational excellence but keeps employees engaged and thriving. As needed to ensure delivery of the services, this role will be a player-coach position in both Facility and Project Management.
Primary responsibilities include:
Delivers Account Services
Executes against the account plan which ensures alignment with the client objectives and interests
Develop and execute project specific plans. In some cases, the Account Lead will lead or co-lead projects along with project management staff dependent on workload and team capabilities.
Drive high quality results which exceed the client's expectations
Respond to and addresses the day to day issues that surface with the client, understanding what issues require escalation
Builds and Manages High Performing Teams
The Account Lead will lead a team of talented individuals to deliver integrated, innovative and differentiated solutions for our clients. This role has three direct reports which cover Facility Management, Engineering and Project Management for a centralized set of properties. The team is supported JLL stationary engineers and 3

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