Front End Collector (Anaheim, CA) - Gateawy One Lending & Finance

Gateway One Lending & Finance is a leader in the indirect auto finance market, and a subsidiary of Minnesota-based TCF Bank. As a part of the TCF family, Gateway One benefits from the resources and infrastructure of one of the Midwest's largest financial institutions, while maintaining the agility needed to best serve our customers and partners. Gateway One provides flexible lending options to auto dealers and their customers in more than 40 states. Powered by our corporate headquarters in Southern California; Gateway One's sales teams report to offices in Northern California, Illinois, New Jersey, and Georgia, and work remotely around the Country. Gateway services loan customers out of offices in Anaheim, CA and Tampa, FL. We couple great people with best-in-class technology to generate exceptional results. Our culture is centered on honesty, communication, strong relationships, loyalty, and integrity. Our passion and determination brought us to the forefront of the auto finance industry, and continues to open doors to our future.
SUMMARY: Perform all duties associated with collecting on past due auto loans, as assigned by queue or Supervisor.
Effectively manage a queue of 21-59 day past due auto loan accounts, ensuring collection activity is performed and progressed in a timely manner.
Skip Trace and request Field Chases as needed.
Comply with Gateway One Lending & Finance's policies and procedures and all state and federal regulations.
Handle approximately 100 calls daily (outbound and inbound).
Obtain acceptable payment arrangements and determine a plan for resolution while maintaining a customer service approach to collections, consistent with the Company's values of honesty and integrity.
Achieve and surpass daily and monthly queue goals.
Collaborate and function within a team environment, assisting with 2nd voice calls, working accounts, and assisting in open queues.
1 years of experience managing a collections queue preferred
Effective communication, negotiation, problem solving and persuasive skills
Proficient computer skills and knowledgeable on Excel
Motivated and Results Driven
Time management skills, with the ability to prioritize daily work load
Flexibility required (must be willing to work evenings, weekends and over-time as needed)
Ability to maintain a positive attitude and calm demeanor when working with difficult customers
About TCF
TCF is affiliated with TCF Financial Corporation, a financial holding corporation based in Minnesota. We have banking offices in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota.
Our goal is to be the most convenient bank in the markets we serve. We are looking for employees who value honesty, integrity, ethical behavior, and putting The Customer First. If you have those traits, we invite you to apply at TCF.
TCF encourages open employee communications and promotes from within whenever possible.
We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
Proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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