Lead Improvement Advisor

This position reports to a Senior Vice President, other Senior Area Leader or Performance Improvement Director, supporting the senior management team (eMCAT/MSAT) by identifying, developing and managing a portfolio of performance improvement (PI) initiatives associated with high priority strategic goals sponsored at either the local or organizational level. This position routinely:
ensures status reporting of portfolio of projects; monitors and coaches performance improvement teams; supports the teaching of basic improvement skills to medical center teams and others as needed; identifies and communicates initiative barriers to executive teams for resolution; supports leadership and Unit Based Team (UBT) consultants in order to align performance improvement efforts
with the overall goals of the medical center; and contributes to the achievement of strategic objectives by applying the science of performance improvement.
Essential Functions:
In order of importance, list primary job duties this position is responsible for achieve. Each statement should relate to an end result or objective:
Provide support to & liaison with the local executive team in applying performance improvement principles & tools to improve clinical quality, enhance customer service, efficiently provide care, reduce waste & reduce the cost profile.
Ensure that PI efforts align with the strategic objectives of the medical center & the organization.
Provide regular updates of the Performance Improvement program, to include the status of sponsored projects & progress toward stated objectives.
Escalate issues & concerns appropriately & proactively.
Develop an annual performance improvement plan that outlines priorities, training needs & infrastructure requirements.
Partner with Local Area Finance Offices to establish & validate the financial impact associated with the improvement efforts.
Develop & execute a PI program at the local medical center level, ensuring a culture of operational excellence & commitment to continuous improvement.
Manage a portfolio of performance improvement projects, ensuring that goals, critical path milestones and deadlines are organized, coordinated, & met - while allowing the local operational leaders to maintain process ownership.
Perform all activities & tasks required to deliver on the aspirations of the annual performance plan, such as building infrastructure, providing training, etc.
Using "SMART" (Specific, Measurable, Achievable, Reflects Customer Perspective, Timely) goals as a reference, estimate the impact (financial, service, clinical quality, etc.) of performance improvement activities.
Directly supervise assigned full-time local improvement advisors (IA's) and/or perform "matrix" oversight duties for part-time IA's.
Facilitate meetings (e.g., project meetings, IA student meetings, Performance Improvement Steering Committee, etc.) effectively & productively, as required.
Instill within all improvement team efforts the rigorous use of data, the importance of process/outcome/balancing metrics & the application of data analysis tools to guide decision-making.
Utilize standard industry tools (e.g., SPC software, MS Project, MS Access, MS Excel) in managing the PI Program.
Continuously update knowledge & skills.
Demonstrate proficiency & knowledge in appropriate PI key skills as identified & prioritized by the Juran Institute.
Develop a training program for IA's based upon their individual & collective needs. Train and coach medical center physicians & other staff as needed.
This job description is not all encompassing.
Basic Qualifications:
Minimum three (3) years of experience in leading complex performance improvement projects, including a demonstrated proficiency in facilitation, change management, and project management.
Bachelor's degree.
License, Certification, Registration
Additional Requirements:
Evidence of completion of formal Performance Improvement training (KP Institute IA training, IHI IA training program, Juran, Lean/Six Sigma, Toyota Production System, or equivalent.) and graduation from that program.
Level of training should be equivalent to the industry standard "green belt" proficiency, at a minimum.
Demonstrated knowledge of the history of performance improvement and its key proponents such as Shewhart, Deming and Juran.
Demonstrated ability to lead professionals and manage others through influence and collaboration.
Must exhibit the following traits: efficiency, collaboration, candor, openness, and results-orientation.
Preferred Qualifications:
Minimum five (5) years of experience in performance improvement processes and tools, as well as change management in a complex and dynamic environment preferred.
Master's degree (MPA, MPH, MBA, etc) preferred.
Formal PI training to "black belt" proficiency through a recognized PI accrediting organization preferred.
Completion of the KP Advanced Institute. Black belt certification based upon successful project completion and sustainable result. (Three (3) story boards of completed work) preferred.
Demonstrated success in at least one complicated and multifaceted PI initiative, that included spread and sustainability elements preferred.
Demonstrated ability to conduct and interpret quantitative/qualitative data with analytical problem-solving and the use of statistical
process control (SPC) charts preferred.
Demonstrated subject matter expertise in performance improvement preferred.
Proven ability and desire to integrate PI principles into work processes preferred.

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