Medical Front Desk Receptionist

Catherine Mai


2833 E Randy Ave.

Anaheim, CA 92806







To obtain a Medical Front Desk Receptionist position to utilize my analytical, communication, and organization skills.




Bachelors of Science in Biological Sciences                                                                                                                                       May 2015 

California State University, Fullerton






Angel Nails & Spa



                                                              July 2016 – Present


  • Greet walk-in clients and assist them to the reception area.

  • Answer telephone calls and set up appointments for clients.

  • Manage and process register payments to keep record of clients who visit the salon.

  • Ensure that the front desk and reception area are clean and organized.


Administrative Assistant

HealthCare Partners                                                                                                                                               November 2015 – June 2016


  • Review and process referrals for specialist office consultations and pending surgeries.

  • Ensure referrals have entered correctly and processed within a designated timeframe.

  • Coordinate non-emergency transportation assistance for patients to their appointments.

  • Generate Home Health, Durable Medical Equipment, and transportation referrals for inpatient admits.

  • Verify patients’ covered benefits by contacting various health plans as needed.

  • Provide customer service by addressing patient inquiries regarding their referral status via telephone.

  • Perform over 1,000 patient outreach calls reminding patients to schedule their annual wellness exams.

  • Utilize excel to organize and enter patient records for review.


Assistant Manager

Dalat Supermarket                                                                                                                                                  May 2010 – November 2015


  • Perform accounting duties using QuickBooks, including accounts payable and receivable, reconciliations, and payroll tax.

  • Train employees on the correct rules, regulations and hygiene in order to provide a clean and safe environment for employees and customers.

  • Address customer inquiries via telephone or in-person on merchandises.

  • Design product advertisement for new merchandises utilizing Microsoft Word.

  • Ensure product safety and cleanliness by following safety regulations.

  • Assist management with inventory control by checking expiration dates.



Caregiver Volunteer

Companion Hospice


October 2013 - Present


  • Provide excellent resident care under the supervision of a certified caregiver.

  • Perform housekeeping duties and meal preparations.

  • Assist residents with daily living activities and personal grooming.

  • Maintain a healthy and safe environment for resident



  • Self-motivated with a high level of enthusiasm

  • Proficient with Quickbooks, Microsoft Word, Excel and Power Point

  • Fluent in Vietnamese

  • Think critically and creatively by creating solutions to any given problem

  • Flexible and can quickly adapt and remain calm in stressful situations

  • Coordinate and complete tasks with accuracy

  • Team player who can create trusting relationships with colleagues and customers




  • ID#: 100161
  • Location: Anaheim, CA , 92806

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