Airline Customer Service Agent

Colleen Camara


970 W. Lamark Lane


Anaheim, CA 92802


Tel. 650-294-9403


ColleenPeru@gmail.com


 


Experience


 


4/04 – 10/08  Accounts Payable Clerk – Utilities Department


                     Seminole Tribe of Florida, Hollywood, FL


 



  • Initiate contact with prospective customers

  • Coordinate installations of equipment for service startup

  • Coding for invoices for data entry

  • Update Lawson database (accounting db)

  • Updating policies and procedures in Desk Manual

  • Customer Service desk to receive water service payments


 


08/04 – 07/08 Call Center CSR (night and weekend job)


  Rewards Network, Hollywood, FL


 



  • Handled inbound and made outbound calls

  • Coached customers on how to make most out of program use

  • Researched hotels and restaurants, made reservations

  • Researched and resolved problem issues

  • Reminded call ins about new promotions to gain more mileage


 


04/00 - 07/03 Senior Specialty Clerk- Business Library


Space Systems/Loral, Palo Alto, CA


 



  • Processed periodicals for placement in Business Library

  • Maintained subscriptions

  • Responded to research requests from executive staff

  • Maintained reference manuals and automated database systems

  • Access; updated Satellite Lifetime Database


Certificates and Training


 



  • Documentum

  • PowerPoint  & Excel

  • Netscape Calendar


 


Computer Skills


IBM PC: Microsoft Word, Excel, PowerPoint,


FlexSys Pro,  Access Database, Crystal Reports, Lawson Database


 


Education    Bi-lingual English-Spanish Secretarial Course


Academia Brown, Lima, Peru


Grand Canyon University, Online Program


 

  • ID#: 100772
  • Location: Anaheim, CA , 92802

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