Medical Front Desk Receptionist

HETTY YOH


7525 E.Toyon Ln.  Anaheim Hills, CA 92808  951-446-5710  


HettyYoh@gmail.com 



 Skills HighlightExperienced Administrative/Data Entry professional committed to superior customer service.  Effective communication with business clients and counterparts. Detail oriented, resourceful, and manage projects efficiently.


∙ Αdministration Management   ∙ Customer Service and Relations      ∙ Invoice Management ∙ Microsoft Office Suite       ∙ Data Entry               ∙ Data Reconciliation ∙ Record Management       ∙ Document Imaging/Scanning    



Relevant Experience   


09/2012 – 06/2015


Accusource Inc                Corona, CA    Background Investigator


Prioritize applicant data entry• Record management, including indexing and scanning of criminal records • Run criminal background checks at a federal, statewide, and countywide level• Process and run workers compensation reports, DMV records, credit reports and quality assurance• Handle incoming calls with upbeat customer service• Process education, employment and reference verifications• QA files and make sure billing is accurate• Contact court house to obtain additional information on cases• Update client with proper TAT and maintain an awesome relationship with clients.

05/2010 - 10/2011 


Candid Research Inc.      Santa Ana, CA.  Criminal Researcher


Responsible for processing products related to pre-employment background screening • Retrieve a variety of information from various systems related to applicant history• Understand court system and terminology to accurately interpret findings• Communicate effectively with court clerks to retrieve additional information as needed• Invoicing clients using Taz Works• Improved research sources • Processed Workers Compensation reports• Responsible for setting up new client accounts and invoices• Record management, involving scanning and indexing of various records as they applied to files• Represented the company at any workers compensation appeals

10/2006 - 05/2008


Accurate Background Inc.      Lake Forest, CA.      Researcher


Conducted criminal, civil, and Federal online searches• Responsible for specific territories in which background check was issued• Contacted courts for missing information that was not provided on the online sites• Made phone calls to clerk courts to receive updates and/or ETA on cases• Managed time for searches to ensure client satisfaction on turnaround• Assisted team members in need of help with workload to ensure quick TAT• Trained co-workers on how to conduct criminal and civil search in other states• Maintained long lasting relationships with vendors and constant communication 


 


Education:


Richland High School (Diploma)Orange, CA


Northwest College (currently attending) Medical Assistant program



References Available Upon Request

  • ID#: 103451
  • Location: Anaheim, CA , 92808

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