Medical Front Desk Receptionist
7525 E.Toyon Ln. Anaheim Hills, CA 92808 951-446-5710
Skills HighlightExperienced Administrative/Data Entry professional committed to superior customer service. Effective communication with business clients and counterparts. Detail oriented, resourceful, and manage projects efficiently.
∙ Αdministration Management ∙ Customer Service and Relations ∙ Invoice Management ∙ Microsoft Office Suite ∙ Data Entry ∙ Data Reconciliation ∙ Record Management ∙ Document Imaging/Scanning
09/2012 – 06/2015
Accusource Inc Corona, CA Background Investigator
• Prioritize applicant data entry• Record management, including indexing and scanning of criminal records • Run criminal background checks at a federal, statewide, and countywide level• Process and run workers compensation reports, DMV records, credit reports and quality assurance• Handle incoming calls with upbeat customer service• Process education, employment and reference verifications• QA files and make sure billing is accurate• Contact court house to obtain additional information on cases• Update client with proper TAT and maintain an awesome relationship with clients.
05/2010 - 10/2011
Candid Research Inc. Santa Ana, CA. Criminal Researcher
• Responsible for processing products related to pre-employment background screening • Retrieve a variety of information from various systems related to applicant history• Understand court system and terminology to accurately interpret findings• Communicate effectively with court clerks to retrieve additional information as needed• Invoicing clients using Taz Works• Improved research sources • Processed Workers Compensation reports• Responsible for setting up new client accounts and invoices• Record management, involving scanning and indexing of various records as they applied to files• Represented the company at any workers compensation appeals
10/2006 - 05/2008
Accurate Background Inc. Lake Forest, CA. Researcher
• Conducted criminal, civil, and Federal online searches• Responsible for specific territories in which background check was issued• Contacted courts for missing information that was not provided on the online sites• Made phone calls to clerk courts to receive updates and/or ETA on cases• Managed time for searches to ensure client satisfaction on turnaround• Assisted team members in need of help with workload to ensure quick TAT• Trained co-workers on how to conduct criminal and civil search in other states• Maintained long lasting relationships with vendors and constant communication
Richland High School (Diploma)Orange, CA
Northwest College (currently attending) Medical Assistant program
References Available Upon Request