Administrative Assistant

DARLENE DENETTE FUTREL
Anaheim Hills, CA 92808
dfutrel@gmail.com | (310) 462-6200


ADMINISTRATIVE ASSISTANT/LEGAL WORD PROCESSOR
A seasoned highly skilled Administrative Assistant/Legal Word Processor with over 15+ years of experience in creating, editing and formatting complex documents utilizing the latest software specific to the legal industry as in DocXtools, PayneGroup Numbering Assistant and Cross-Reference, DeltaView and Best Authority. Over 6+ years of experience in a centralized environment providing remote legal support and five-star customer service to over 1200 attorneys in 19 offices worldwide. Dependable and offers strong track record of consistently producing superior, accurate work product with meticulous attention to detail often leading to identifying missing or inconsistent information. Outstanding organizational skills and proven ability to manage multiple tasks, prioritize and distribute workflow – flexible and poised in high pressure, fast-paced, deadline-driven team environment. Enthusiastically works as a competent collegial and contributing team member to accomplish assigned tasks – open to sharing and receiving information. Recognized for creative/innovative thinking and problem-solving. Willingly takes advantage of available ongoing training. Microsoft Office Specialist (MOS) Certified: Word 2010 Expert and PowerPoint/Excel 2010 Core.

SUMMARY OF QUALIFICATIONS
 Working knowledge of legal terminology
 Excellent interpersonal skills with diverse groups of people
 Professional and articulate telephone etiquette
 Powerful and effective grammar, verbal and written communication skills
 Integrity and adept at handling confidential/sensitive information
 Motivated by challenging situations and distinguished by a tenacity to stay with a task until the desired outcome is achieved or no longer reasonably attainable
 Identified issues and generated ideas for improvement regarding dispatching workflow and meeting critical deadlines. As a result, two new departmental protocols have been implemented to distribute, prioritize and improve functionality of the workflow
 Reduced document generation and turnaround time by creating macros, AutoText and custom actions
 Promptly communicates with customer and coordinator of project issues, clarification or negotiating deadlines
 Exceptional customer service – 98.5% of random customer surveys received were rated Highly Satisfied

TECHNICAL SKILLS
 Typing speed: 95 WPM
 OPERATING SYSTEMS: Windows 10/Office 2016 • Windows 7/Office 2010
 SOFTWARE: Adobe Acrobat • Best Authority• Carpe Diem • Cisco Jabber and Phone System • CMS • DeltaView Workshare • DocXtools • eCopy • Effusia • Effusia Instant Messenger • eTime • Expert Time • Footprints • iManage Worksite (formerly Interwoven WorkSite) • Kronos • Litéra Change-Pro • MS Excel • MS Outlook • MS PowerPoint • MS Word • OmniPage • PayneGroup Numbering Assistant and Cross-Reference

PROFESSIONAL EXPERIENCE
GIBSON DUNN July 2010 – present
Irvine, CA
Information Processing Operator
 Create, revise, hyperlink, format and proofread for accuracy pleadings, jury instructions, deposition summaries, discovery, indexes, SEC documents, graphics, marketing presentations, flowcharts and mail merges to specifications using Word, PowerPoint, Excel, and/or Adobe
 Transcribe audio files
 Scan, import/export and convert documents to designated format
 Clean and rebuild converted or corrupt documents into firm templates applying styles utilizing DocXtools and PayneGroup Numbering Assistant
 Create, modify and customize actions, styles, macros and AutoText
 Code and generate table of authorities, table of contents, defined terms and cross-references
 Redline Word, PowerPoint and Adobe documents using Workshare and Litéra Change-Pro
 Enter time entry billing for attorneys
 Intake/dispatch workflow remotely via telephone, Outlook and Effusia from all global offices to operators/proofreaders in Irvine, Los Angeles and New York
 Track incoming projects by creating master and subtask tickets using Footprints
KNOBBE MARTENS July 1996 – April 2009
Irvine, CA
Legal Word Processor
 Created and modified a variety of patent prosecution-related documents using expert word processing skills and advanced software knowledge
 Generated table of contents, table of authorities, redlines, mail merges and equations
 Transcribed tapes and entered time
 Troubleshooting, help desk support and back-up software applications trainer for new employees
 Recipient of KUDOS Award for going above and beyond the regular scope of duties and providing exceptional customer service
EDUCATION
University of California Irvine
Irvine, CA
Completed two and one-half years towards Bachelor of Arts Degree in Social Ecology and Music. Extracurricular Activities: Black Student Union; and Director of the U.C. Irvine Gospel Choir.

ACTIVITIES, HONORS AND COMMUNITY SERVICE
 2008 Volunteer Coordinator – Obama for America
 2009 Co-composer of theme song launching St. Joseph Health Systems’ Healthy For Life Campaign
 2009 Volunteer – President Obama’s Costa Mesa Town Hall Meeting
 A.C.C. Memorial Scholarship Outstanding Musician
 B.E.T. on Wheels
 Black Expo
 Bobby Jones Gospel Television Appearance
 Crystal Cathedral 25th Anniversary July 4th Festival
 Crystal Cathedral Hour of Power Television Appearance
 Delta Sigma Theta Service Award
 Easter Seals Telethon Television Appearance
 G.M.W.A. Song of the Year Nominee
 Rev. James Cleveland Gospel Music Awards: Best New Artist and Best Contemporary Group
 Los Angeles Parks and Recreation Service Award
 National Anthem: Los Angeles Clippers and Los Angeles Rams
 Stellar Gospel Music Award Nominee
 U.C. Irvine Black Awards Banquet Service Award
 U.C. Irvine Gospel Choir Outstanding Achievement Award
  • ID#: 116401
  • Location: Anaheim, CA , 92808

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