Veterinary Assistant

Sandita Mitsathaphone


119 Belinda Circle 1


Anaheim, CA


(858) 357-4379


Sandie.mitsathaphone@gmail.com


 


 


A highly equipped Administrative Assistant with experience in


performing a variety of administrative and staff support duties for a


specified department, which require a range of knowledge and skills of


organizational procedures and policies; directing and assisting


visitors, and resolving administrative problems and inquiries;


composing, editing, and proofreading correspondence and reports, and


preparing a range of administrative documents.


 


 


           Summary of Qualifications


 


Strong background in customer service and office setting


Problem solving, leadership, and communication skills are some of the


qualities developed from my experience as a customer service


representative.


Tenacious problem solver with an eye for detail. Performs well in


fast-paced, time-sensitive environment.


Outstanding team building and communication skills.


Intelligent, analytical, and responsive to any situation or


environment that I am presented with.


Strengths in critical thinking, troubleshooting, problem analysis and


resolution, customer service.


Remarkable ability to communicate effectively, both orally and in writing.


Complete knowledge of supplies, equipment and services ordering and


inventory control.


Deep ability to compile information and prepare reports.


Excellent coordinating skills.


Immense ability to schedule appointments and maintain calendars.


 


               Technical Expertise


Software Applications: MS Office XP (Products: Word, Adobe Acrobats, PowerPoint, QuickBooks).


Operating Systems: Proficient in Windows and Mac IOS


Customer Service: Call Center, on site customer support, excellent


Oral and written communication skills, basic hardware and software


Trouble-shooting skills.


 


 


 


 


 


Professional Experience


 


Miracle Method, Riverside California June 2012 – Present


Office Admin/Office Assistant


Responsible for invoicing, data entry, and computer work, filing, keeping records, prepare documents, process orders,  process mail and answer telephones. Maintains office operations by receiving and distributing communications; maintain supplies and equipment.


 


UC Irvine Medical Center, Irvine, California        April 2011 – April 2012


Administrative Assistant  II


Coordinate and perform a range of staff as well as operational support


activities for the unit; serve as a liaison with other departments and


operating units in the resolution of day-to-day administrative and


operational problems.


Provide administrative/secretarial support for the department/division


such as answering telephones, assisting visitors, and resolving and


referring a range of administrative problems and inquiries.


Schedule and coordinate meetings, interviews, appointments, events and


other similar activities for supervisors.


Establish, maintain, and update files, databases, records, and other


documents; develop and maintain data, and perform routine analyses and


calculations in the processing of data for recurring internal reports.


Answered phone queries of customers and clients.


 


 


Sprint, Diamond Bar, California September 2011 – April 2012


Sales Consultant


Responsible for the awareness of the customer requirements, products,


technical problems.


Responsible for the customer service, and make sure that their


requirements meets the budget and their deadlines.


Listens to the customer complaints and problems and then solve them by


understanding the needs of customer.


Provide technical support to customer during and after instruments


installation.


Keep a track of the sales and marketing of the electrical instruments.


Keep tracks of special orders, damaged products and buy-backs.


Responsible for the general promotion of the products and sold all the


products of the store.


Handles customer queries and complaints about the products and resolve them.


 


 


 


 


 


 


 


 


Verizon Wireless, Murray, Utah                    August 20, 2010 – March 3, 2011


Customer Service Representative


Provided basic troubleshooting of phone issues, escalating to higher


support when needed.


Directed client traffic regarding what they needed to proper areas in-store.


Handled customer inquiries, complaints, billing and account questions.


Informed customers in services and accessories that the company has to


offer and offered recommendations catered towards what the customers


wants and needs.


Improving customer service based on client feedback through the


development of new policies and procedures.


Worked with new customers in the development of new accounts and the


implementation of new phones.


Generated repeat business through successful client interactions and


recognizing loyal and repeating customers.


Provided support to the sales team, ensuring that all sales and


service objectives were met.


 


 


Best Buy,  Park City Utah                                 May 2009 – June 2010


Counter Ops Agent /Customer Specialist – Geek Squad


Provided troubleshooting over the phone and in person to customers who


have issues and properly escalating to higher level support when


needed.


Responsible for processing transaction through the cash register and


accurately maintaining daily cash draw.


Answered technical questions regarding software/ and hardware products.


Calculate, balance, and reconcile cash drawers, cash receipt records.


Research and resolve account and billing problems.


Complete a variety of forms and prepare account summaries and reports.


Maintained customer files, reports, and information.


Responded to inquiries from clients and public about senior services.


Investigated issues reported by customers and vendors in a timely and


efficient manner.


Took telephone messages for the staff.


Greeted visitors to the facility, answered questions and directed them


to the appropriate individuals.


Maintained open lines of communication to identify and resolve


problems quickly and effectively.


Assessed needs of clients and refer them to appropriate services available.


Carried out receiving and shipping of units and products to be shipped


and received from the service department.


Provided follow-ups to customers updating them on the status of their


computer repair.


Monitored customer satisfaction to solve problems, effectively


reducing complaints.


Assisted in-house staff and field personnel by solving internal and


external concerns or issues.


 


 


Best Buy, San Diego, CA                                April 2006 – April 2008


Counter Ops Agent/ Customer Specialist – Geek Squad


Interacted public in person and over the phone.


Responsible for processing transaction through the cash register and


accurately maintaining daily cash draw.


Explain policies, regulations and rate structures.


Make change and issue receipts.


Post payments to the proper account.


Process adjustments, returned checks and refunds.


Calculate, balance, and reconcile cash drawers, cash receipt records.


Research and resolve account and billing problems.


Complete a variety of forms and prepare account summaries and reports.


File forms and records.


Make photocopies and operate a variety of standard office machines.


Answered the telephone and transferred calls to the appropriate


individuals, divisions or department.


Responded to inquiries from clients and public about senior services.


Took telephone messages for the staff.


Greeted visitors to the facility, answered questions and directed them


to the appropriate individuals.


Assessed needs of clients and refer them to appropriate services available.


Complete a variety of forms and prepare account summaries and reports.


Answer questions regarding status of various repairs and attend to


problems or complaints from customers in person, on the telephone or


by written correspondence.


Carried out receiving and shipping of units and products to be shipped


and received from the service department.


Called customers giving update on status of computer repair.


Open, date-stamp and process incoming mail.


Calculate, balance, and reconcile cash drawers, cash receipt records.


Set up and maintain various files, records and registers.


 


 


 


 


Berry’s Medical Staffing, San Diego, CA                       April 2006 – May 2008


Certified Nursing Assistant


Worked one on one with Hospice patients.


Assigned at different long term care facilities.


Assist long term care patients.


 


Vons, Multipile locations in San Diego, Ca           April 2006 – November 2006


Sales Event Clerk


Traveled San Diego County to promote new products.


Communicated with customer resulting in selling of product.


Provided great customer service.


 


 


 


 


 


Education


Fresno City College 2007 – 2008


Fresno, California


General Education


 


Willow Internationals College 2007 – 2008


Fresno, California


Major: Health Careers


 


Duncan Polytechnical High School 2002 to 2006


Fresno, California


Major/Certifications: Health Careers/Nursing


 


 


 


 


References Upon Request


 

  • ID#: 123647
  • Location: Anaheim, CA , 92801

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