collection specialist

IMelody Tangeman

1475 W Cerritos Ave Unit 17, Anaheim, CA 92802 (H) 714-603-7148 (C) 714-404-9436 (E)

have been in collections for 8+ years. I have experience in...

Business to Business





I have experience in systems such as...

Unix, Collect One, Touch Star, Word, Excel, Outlook

I can do HARD collections

I can do SOFT collections

I have the ability to adapt to every different personality

I am a great listener

I am 110% a Team Player

Core Strengths

Personality Adaptability

Strong organizational skills

Customer service expert

Active listening skills

Adaptive team player

Seasoned in conflict resolution

Opening/closing procedures

Sharp problem solver

Energetic work attitude

Courteous demeanor


Customer Assistance

Worked with company systems such as Live Support and diligently

completed all assigned tasks, working overtime as needed.

Quality Communication

Interacted with 50+ affiliate stations Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures

and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of

key accounts


Consistently generated additional revenue through skilled collection

techniques. , ensuring reliable and high-speed service to and small-and large

business customers

, Maintained a Queue of 500+ accounts, Notated every account I touched

regarding issue and outcome of call, took Credit Card payments over the phone, set

up payment plans when needed, emailed current invoices, estimated calls per day 50-70 Excelled in exceeding daily credit card application goals. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Managed quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Accurately logged all daily inquiries on every account touched Executed outbound calls to existing customer base resulting in lowering DSO

Educational Background


Sonora High School - La Habra, CA, Orange County

High School Diploma: General Studies

Student body government representative

  • ID#: 74627
  • Location: Anaheim, CA , 92802

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