1475 W Cerritos Ave Unit 17, Anaheim, CA 92802 (H) 714-603-7148 (C) 714-404-9436 (E) firstname.lastname@example.org
have been in collections for 8+ years. I have experience in...
Business to Business
I have experience in systems such as...
Unix, Collect One, Touch Star, Word, Excel, Outlook
I can do HARD collections
I can do SOFT collections
I have the ability to adapt to every different personality
I am a great listener
I am 110% a Team Player
Strong organizational skills
Customer service expert
Active listening skills
Adaptive team player
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Worked with company systems such as Live Support and diligently
completed all assigned tasks, working overtime as needed.
Interacted with 50+ affiliate stations Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures
and client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of
Consistently generated additional revenue through skilled collection
techniques. , ensuring reliable and high-speed service to and small-and large
, Maintained a Queue of 500+ accounts, Notated every account I touched
regarding issue and outcome of call, took Credit Card payments over the phone, set
up payment plans when needed, emailed current invoices, estimated calls per day 50-70 Excelled in exceeding daily credit card application goals. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Managed quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Accurately logged all daily inquiries on every account touched Executed outbound calls to existing customer base resulting in lowering DSO
Sonora High School - La Habra, CA, Orange County
High School Diploma: General Studies
Student body government representative