Medical Billing/Claims Specialist

Shawna Rupple Phone: (714) 412-3816 | Email: momof2inca@gmail.com Address: 2300 S. Lewis Street, Anaheim, CA 92802 Summary of Qualifications Highly qualified and results-driven Customer Care/Call Center Specialist, adept at providing exemplary customer service, medical insurance billing, coaching and mentoring employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing operational performance. Currently seeking a position which will utilize all skills, abilities, and areas of expertise as follows: ïµ Customer Service ïµ Account Management ïµ Administrative Support ïµ Dispute/Problem Resolution ïµ Medical/Insurance Billing ïµ Information Verification ïµ Record/File Maintenance ïµ Staff Training/Coaching ïµ Contract Review ïµ Client/Agency Relations ïµ Performance Improvement ïµ Account Reconciliation ïµ Team Collaboration ïµ Collections/Loss Reduction Core Competencies - Responding to customer inquiries and resolving all problems while ensuring the delivery of excellent customer service through fast and accurate payment processing. - Verifying insurance information, discussing payment options with patients, locating missing payments, requesting adjustments and updating accounts. - Nurturing relationships with clients, superiors, coworkers, and other business professionals. - Motivating employees to meet and exceed all targeted business objectives while creating innovative workflow strategies. - Addressing and resolving disputes, receiving and recording patient payments, and following up with existing customer accounts as necessary. - Training and coaching new employees to improve their performance and productivity levels. - Highly motivated, quick learner, and committed team player with a strong work ethic. Professional Profile Conifer Health Solutions · Anaheim, CA ​1998 - Present Client Support Representative (2012 - Present) Outside Business Insurance Eligibility Clerk (2008 - 2012) Medi-cal/Medicaid Eligibility Clerk (1999 - 2008) Self Pay Collector (1998 - 1999) First City Servicing · Tustin, CA ​1998 Collector, Auto Loans GTE/Verizon · Thousand Oaks, CA ​1988 - 1998 Operator | Customer Service Education History Rancho Santiago Community College · General Studies Technical Skills Proficient in MS Office (Word, Excel, Outlook) Data Entry, Type 40 wpm, 10-key by Touch, EOB's, Medical Terminology

  • ID#: 78637
  • Location: Anaheim, CA , 92802

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