Business Analyst

Tabitha Izycki Resume

(949) 600-0706

eyezkey@gmail.com

 

SUMMARY

Accomplished Business Analyst with over 13 years’ experience collaborating with all stakeholders (managerial/ non-managerial, vendors, technical team, etc.). Liaison between business users and technical/development staff in the development of applications through all phases of the software development life cycle.

 

CORE COMPENTENCIES

• Process Analysis, Functional Specifications, Business Processes and Improvement

• Communications Skills

• Advanced Computer Knowledge

• Negotiations

• Requirements Analysis/Identification

• Testing & Troubleshooting

• User Support & Training

 

PROFESSIONAL STRENGTHS

BUSINESS ANALYST

• Analyzed, documented, and refined business processes and business rules of production applications to identify opportunities for improvement. Identified and understood potential enhancements that would provide the greatest benefit to the business

• Efficiently and effectively provided and explained technological solutions to business clients and ensure business requirements were supplied 

• Elicited requirements and scope using interviews, shadowing, document review, surveys and other techniques

• Elicited requirements from business stakeholders/users for analysis to write request for information

• Guide the discovery process and facilitating the communication among the team, helping the customer representative(s) by asking probing "what if, what about" type questions

• Identify potential areas of automation and aid in reengineering the underlying business process

• Involved in every aspect of story identification

• Managed the monthly release of new and revised software updates to production

• Translate requirements into something that developers can understand as well as translate the resulting questions that the developers have into something the stakeholders can understand

• Use User Stories, Business Rules, Personas, Process Flow Diagrams, etc.

• Utilized Microsoft Visio and Snag it to produce UML diagrams and "As Is" and "To Be" detailed process flows

• Played a key role in streamlining the business process which produced effective performance and reduced overhead

• Experience slicing stories into correct "work sized" chunks

• Build product backlogs

• Became intimate with the ERD diagram and graphical representation of the database structure to assist determining potential enhancements

• Assisted management in vendor selection

• Became familiar with data modelling and assisted development team in database design and data conversion

• Conducted Specification Walkthroughs for Development and QA on all projects assigned

• Handle multiple tasks and meet deadlines

• Removed roadblocks and solve problems

• Researched and provided detailed documentation and data mapping for interface projects

• Responsible for conducting and leading Joint Application Design (JAD) sessions

• Think critically and skeptically, using a variety of modeling techniques

• Work with minimal direction

 

PROJECT MANAGEMENT

• Managed team of four internal team members tasks

• Analyzed and documented project scope

• Prepared and managed list of risks, issues and assumptions

• Prepared and maintained project plans (via Microsoft Project) to manage the design, development, testing and implementation of simultaneous projects, meeting all required deadlines for the development team, quality assurance testers, and instructional design team and business stakeholders

• Reviewed, maintained and highlighted changes in project plan. Collaborated with project team to determine and finalize time estimates and delivery dates

• Consulted with vendor and multiple city analysts to obtain information on vendor/application comparatives and best practices for project teams to assist in the decision making process for highly visible projects

• Engaged in developing and managing new property management product. This mission includes facilitating the generation of new information, helping convert this information into knowledge which is in a usable format, and making this new knowledge broadly available to those who benefit from it

• Facilitated the successful implementation of various large web based application

• Identified resource requirement, assigned responsibilities and coordinated project staff to ensure successful completion of the project

• Prepared Charter which defined the project objective, scope, deliverables, stakeholders, key roles and responsibilities, implementation plan and more

• Responsible and facilitated quarterly business user's status meetings.  Produced meeting agendas, reports of new, outstanding and completed tasks that occurred during the past quarter.  Produced and provided quarterly meeting minutes to business stakeholders

• Reviewed vendor Statement of Work (SOW) for upgrade project and identified any discrepancies

• Work closely with external vendor on product capabilities and upcoming project solutions

 

GENERAL

• Adopted an agile methodology approach to document requirements for the external/internal web-based application

• Supported the PMO in developing and designing standard documentation, templates and tools for Project teams used for all phases of the waterfall and agile software development life cycle

• Coordinator and liaison for nationwide User Committee.  This included scheduling monthly meetings, produced agendas, took meeting minutes, etc.

• Maintained very good customer relations and rapport with internal and external clients and vendors

• Mentored and Assigned work to two teams’, interns and entry level Business Analyst

 

WORK EXPERIENCE

REALPAGE

Date Range: AUGUST 2013 – OCTOBER 2013

Position: Senior Business Analyst (short term contract)

Industry: Renters Insurance

Methodology: Agile/Scrum

Reason for Leaving: Contract ended due to family emergency and hospitalization

 

 

SELECTED PROJECTS INCLUDED:

• Documented the “As Is” and “To Be” process flow of Rental Insurance for new company wide web based ERP and Customer Relations solution.

______________________________________________________________________________________________

WORD and BROWN

Date Range: SEPTEMBER 2013 – MARCH 2013

Position: Business Analyst (Permanent)

Industry: Health Care Insurance

Methodology: Agile/Scrum

Reason for Leaving: Laid Off (Excellent References)

 

 

 

SELECTED PROJECTS INCLUDED:

• Process flows and requirements for ACA (aka the Obama Health Care Act)

______________________________________________________________________________________________

CONSULTING

Date Range: SEPTEMBER 2011 – JUNE 2012

Position: Business Analyst (Consultant)

Industry: Insurance/Education

Methodology: Agile/Scrum

Reason for Leaving: Contract Ended

 

SELECTED PROJECTS INCLUDED:

• Pinnacle Financial business requirements and data modelling

• Mainframe insurance broke fix requirements and testing

______________________________________________________________________________________________

 CITY of LONG BEACH

Date Range: JUNE 2008 – MAY 2011

Position: Senior Business Analyst (Permanent)

Industry: Government

Methodology: SDLC-Waterfall Agile/Scrum

Reason for Leaving: Laid Off (Excellent References)

 

The City of Long Beach is a government agency which provides many services from Permitting to Code Enforcement California Public Records Act request. 

 

Served as the lead Business Analyst for the city wide Land Management System (Hansen) which is an online solution for Planning, Permitting, Business Licenses, Code Enforcement and more.

 

SELECTED PROJECTS INCLUDED:

• Application Go Live

• Streamlined and reconfigured seventeen different business process

• On-going enhancements

• Crystal Reports

• Upgrade from 8.0.9 to 8.2.2

• Billing System which includes complex accounting capabilities

______________________________________________________________________________________________

 SPERIDIAN TECHOLOGIES

Date Range: JUNE 2007 – JUNE 2008

Position: Business Analyst (Contract)

Industry: Loan Origination

Methodology: SDLC-Waterfall

Reason for Leaving: Project Completed (Excellent References)

 

Speridian is a leading information technology consulting firm serving clients throughout North America and other regions. 

 

Served as the lead Business Systems Analyst to elicit requirements for a Loan Origination System (LOS) and a mortgage calculator for a non-profit organization.

 

SELECTED PROJECTS INCLUDED:

• Loan Origination System (LOS) request for proposal (RFP)

• External web-based in distress mortgage calculator for a non-profit organization

______________________________________________________________________________________________

HRBMC (H&R BLOCK MORTGAGE CORPORATION) 

Date Range: JANUARY 2006 – JUNE 2007

Position: Senior Business Analyst (Permanent)

Industry: Loan Origination

Methodology: SDLC-Waterfall

Reason for Leaving: Business Closed Doors (Excellent References)

 

H&R Block Mortgage was a sister company of Option One.  H&R Block Mortgage was a sub-prime mortgage lender who unfortunately went out of business in 2007.

 

Responsible for business analysis, functional specifications, project management, interface design for the Point of Sale (POS) internal web based portal.  The POS system interfaced with multiple vendor and in-house applications.

 

SELECTED PROJECTS INCLUDED:

• Point of Sale (POS) internal web based portal with several portlets

• On-going enhancements and bug fixes

• Point of Sale interface with First American Title

• Interface enhancement with Black Box

______________________________________________________________________________________________

NEXTEL COMMUNICATIONS

Date Range: FEBRUARY 1998 – MARCH 2005

Position: Lead Business Analyst (Permanent)

Industry: Telecommunications

Methodology: SDLC-Waterfall

Reason for Leaving: Nextel and Sprint Merge (Excellent References)

 

Nextel Communications is a leader in wireless communications nationwide.  At Nextel Communications I worked on a concept and gradually developed an Access database and interface which would assist in the management of telecommunication cell site leases.  This product was marketed to Headquarters in Virginia and adopted nationwide.

 

SELECTED PROJECTS INCLUDED:

• FCC frequency mapping tool which was a home grown, in-house, access database and application.

• Property Management and leasing application which was an Oracle based internal web application which interfaced with two applications.

 

SOFTWARE

OneNote, TFS, MS Visio, MS Project, MS Word/Excel/Power Point/Access/Outlook, Lotus Notes, Business Objects, PeopleSoft, Visual Safe Source, Lease Harbor, Rational RequisitePro, iRise, Sharepoint, Remedy, Hansen, Jira, Pinnacle, SnagIt

 

DOCUMENTATION

Request for Proposal, Project Scope, Project Plan/Schedule, Process Flow, User Interface Specifications , Business Requirements, Functional Specifications, Use Cases Scenarios, Use Case Diagrams, Test Cases, Training Materials

 

TECHNICAL

Enterprise Architect, ODBC database compliant technology, XML interface analysis and interface field mapping skills, DTD/Schema structures, MISMO standards, Integrated based projects, Portal technology, Web Application Design, Logical Data Modeling, SQL Queries, ERP Systems

 

AWARDS

• On the spot Employee Appreciation Award, 2004

• InnerCircle (highest award at Nextel Communications), 2002

• Circle of Excellence (second highest award within Nextel Communications), 2001

• Quarterly Employee Recognition Award (5 Quarters), 1998 – 2000

 

EDUCATION

NEW HORIZONS 2000 – 2003 - SQL and Database Administration

  • ID#: 80543
  • Location: Anaheim, CA , 92806

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