Customer Service / Warehouse / Administration Assistant / Accounts Payable

Emad Aly Hashem

Address: 217 E La Palma Ave, Anaheim, CA 92801 

Mobile: 714-251-1091    Email:


OBJECTIVE:  Accounting / Banking Position 




  • Financial operations And Management                                      
  • General Accounting and Cash Flow Handling  
  • Team Building & Leadership and Problem Solving Skills 
  • Excellent customers and coworkers relationship 
  • Motivated and self-driven professional 
  • Work with team or independently with minimum supervision 




Security (PT Position)                                                                  August 2016

Summerwood One – Pool

West Covina, California



  • Ensure safety of members at facility
  • Kept facility clean and accessible to members




Branch Manager - Retail Operations                                                                  August 2011 – July 2016

National Bank of Greece, Alexandria - Egypt                                                                       


Branch Manager                                                                                              August 2009 – July 2011

Doha Bank, Doha - Qatar                                                                                   


Regional Operations & Compliance Controller                                                Dec. 1988 – Aug. 2009

Commercial International Bank (CIB), Alexandria - Egypt                                  

 Career Progression with CIB:

  • Regional Operations & Compliance Controller - Retail Operations Dept.        Aug 2007 - Aug 2009
  • Deputy Branch Manager                                                                                   Mar 2005 - Aug 2007                                        
  • Centralized Operations Head, Alexandria Zone                                                Feb 2004 - Mar 2005
  • Customer Service Head                                                                                    Feb 2000 - Feb 2004
  • Senior Loans & Bills Clerk                                                                                Jun 1997 - Feb 2000
  • Teller Clerk                                                                                                        Feb 1992 - Jun 1997         
  • General Accountant                                                                                          Dec 1988 - Feb 1992


General Accountant                                                                                             Sept 1986 – Dec 1988 

Annie Travel Agency, Alexandria - Egypt                                                              


  • Demonstrated expertise in Financial Forecasting & Cost Control and Productivity Management, Performance Measurement, Due Diligence, Cash Flow management and internal control.
  • Ensuring completion of the  daily transactions, books balance and checking reports at the end of the day.
  • Managing costs, overheads and various other factors affecting the profitable performance of the division.
  • Completing, processing, and maintaining applicable paperwork and records Monitoring the progress of new and existing financial products (Savings a/c, current a/c, investment products, loan products); responsible for creating second line staff.
  • Review the daily processing functions and new accounts operations to ensure maintaining audit controls and SOP standards.
  • Able to handle the stress of high customer demand in a hospitality environment.
  • Able to easily and frequently change from one activity to another.
  • Provided friendly, fast, and accurate processing for all customer transactions.
  • Providing exceptional service to branch customers and resolve routine customer problems in a timely manner.
  • Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings.
  • Conducting on-site learning sessions for branch staff on operational matters and all types of reviews for all Branches within the assigned region; planning presenting results through Branch Scorecard.
  • Salary Calculation for entire staff at the end of each month. Disbursing the salaries through drafts and checks.
  • Handled the collections and billings.
  • Answering customer questions regarding products, services, financing and savings opportunities.
  • Informing customers about available products and services.
  • Enhanced the Branch Retail Assets Sales by 76%.
  • Increasing the  branch deposits by 130% in one year.
  • Exceeded annual sales goals by 120%.
  • Instrumental in upgrading the branch from category C to Category B within a short period of 2 years only.



  • Diploma in Computer & Computerized Accounting Systems                                              Graduation: 1996

Alexandria University, Alexandria - Egypt.                                         


B. Sc in Accounting                                                                                                          Graduation: 1986

Alexandria University


Languages:      English; Arabic


IT Skills:  Proficient with using Teminos (T24), Midas, (AS400), CRM operating system and Basics of Oracle,

                 Advanced Computer knowledge related to Microsoft Office applications such as Word, Excel and Outlook.

  • ID#: 99180
  • Location: Anaheim, CA , 92801

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